COVID-19 Business Update
We’re here for you. You can plan your event using all of our services delivered directly to your home. Postpone or reschedule your event with no fees. Do everything fast, and easy from home.Read the full COVID-19 update
Whether you’re a groom doing your free Home Try-On, or you’re in the wedding party and you just got your suit or tuxedo for the wedding, make sure you try everything on. If anything needs adjusting, we want to send you replacements as quickly as possible to make sure you have the correct fit.
Once your garments arrive, we recommend trying them on immediately and taking photos with them on. Then, we ask that you contact our Customer Experience Team within the first 48 hours with any adjustments to ensure there’s plenty of time to get your newly-fitted replacement garments to you before your event.
Should you contact us outside of that time range, we can still accommodate you. Keep in mind that when we’re verifying and assessing the fit of your garments, we may request to see photos. Here are some easy instructions to make sure you get the most out of your Home Try-On.
For anything related to your jacket or shirt sleeve length, we will want to see a photo of you wearing the garments with your arms hanging naturally at your side.
Remember to button your jacket, tuck your shirt in from both the front and back. Once you ensure your shirt is tucked in tightly (but still comfortable), firmly pull your shirt and jacket sleeves to ensure neither are bunched.
It’s also important to button your shirt all the way up, including the collar. A common mistake we often see is not using the right button on the shirt sleeve cuffs. If your sleeves are too short, use the first button. If the sleeves are too long, use the second button. As for jackets, please note that the proper sleeve length will expose anywhere from a half-inch to an inch of your shirt sleeve.
When it comes to pants, it’s most helpful to send full-length photos showing the front and back. In addition, make sure to wear your pants so that they’re sitting at an inch below your belly button (this is the proper place to wear your pants). You will also want to make sure to tuck your shirt both in the front and back for this photo as well.
As a general rule, keep your shoes on for all photos and remember to send both wide shots of the entire outfit, as well as detailed shots of questions or concerns. Following these steps will guarantee a better fit assessment and have you looking your absolute best for the big day.
Remember, you should contact our Customer Experience Team within 48 hours of receiving your home try-on to let them know how it fits. If there are any questions about sizing, our team will have you send in your fit photos to assess the types of alterations needed, and get you the best fitting replacement garments. Looking good has never been this easy!
If anything doesn’t fit the first time, we’ll send free replacements right away.
Call us at 844-MENGUIN
Monday – Friday 10AM – 7PM EST
Saturday 10AM – 6PM EST
Sunday 10AM – 6PM EST
Arrives about 14 days before your event. Plenty of time to try it on.