COVID-19 Business Update
The following details the categories of Personal Information that we collect and have collected over the past twelve (12) months: Personal Identifiers, including name, shipping address, email, phone, customer support inquiries, browsing history on our site, and fit information; customer records identified by state law (including the California Customer Records statute (Cal. Civ. Code § 1798.80(e)); Demographic Information and Protected Classification Characteristics, including protected classification characteristics under state or federal law; Information you Submitted or Posted; Commercial Information; Device Information; Location Information and Internet or Other Network Activity Information, including Geolocation Data; Customer Service Information; and Inferences.
Over the past twelve (12) months, we have NOT disclosed the following categories of Personal Information to service providers or other parties for business purposes: Personal Identifiers, including name, shipping address, email, phone, customer support inquiries, browsing history on our site, and fit information; Device Information; and Location Information and Internet or other Network Activity Information.
Based on our understanding of the term "sell" under the CCPA, we do not sell your Personal Information.
You have the right to request certain information about our collection and use of your Personal Information over the past 12 months. We will provide you with the following information:
If we have disclosed your Personal Information for a business purpose over the past 12 months, we will identify the categories of Personal Information shared with each category of third party recipient.
You have the right to request that we delete the Personal Information that we have collected from you. Under the CCPA, this right is subject to certain exceptions: for example, we may need to retain your Personal Information to provide you with our Services or complete a transaction or other action you have requested. If your deletion request is subject to one of these exceptions, we may deny your deletion request.
To exercise the rights described above, you must send us a request that (i) provides sufficient information to allow us to verify that you are the person about whom we have collected Personal Information, and (ii) describes your request in sufficient detail to allow us to understand, evaluate, and respond to it. Each request that meets both of these criteria will be considered a "Valid Request." We may not respond to requests that do not meet these criteria. We will only use Personal Information provided in a Valid Request to verify you and complete your request. You do not need a Menguin account to submit a Valid Request.
We will work to respond to your Valid Request within 45 days of receipt. We will not charge you a fee for making a Valid Request unless your Valid Request(s) is excessive, repetitive, or manifestly unfounded. If we determine that your Valid Request warrants a fee, we will notify you of the fee and explain that decision before completing your request.
You may submit a Valid Request using the following methods:
We will not discriminate against you for exercising your rights under the CCPA. We will not deny you our goods or services, charge you different prices or rates, or provide you a lower quality of goods and services if you exercise your rights under the CCPA. However, we may have different tiers of Services as allowed by applicable data protection laws (including the CCPA) with varying prices, rates, attributes or levels of quality of the goods or services you receive related to the value of Personal Information that we receive from you.
You won’t find this in stores. Ensure the right fit with a free home try‑on.
If anything doesn’t fit the first time, we’ll send free replacements right away.
Call us at 844-MENGUIN
or chat with us.
Monday – Friday 10AM – 9PM EST
Saturday 10AM – 6PM EST
Sunday 10AM – 6PM EST
Arrives about 14 days before your event. Plenty of time to try it on.