A look into our
Frequently Asked Questions
This is an easy one. Don’t panic, simply call us at 844-MENGUIN and we will send complimentary replacements. Sometimes the fit isn’t perfect on the first run… that’s why we send the tux a week before your event. Just call us as soon as you can and we will walk you through getting the perfect fitting suit or tux to your door. Fast.
For quick replacement service, please have your name, order number, or email address linked to your order handy. It is best to have the garments on or close by during the call.
We ship out 10-12 days before your event and the garments arrive well before your event. This allows time for you to try the garments on and contact us with any fit issues. If needed, we will send FREE replacements to you right away.
If you are needing your order for a longer time frame, Extended Rentals are offered. Please contact Customer Service for more information!
You can order any time... but we recommend that you place your order 3-4 months before your event. That way anyone you invite will have time to get fitted & checkout without being charged a rush fee. If you're just renting for yourself, you should finish up your order at least 3 weeks before your event to avoid rush fees.
The first business day after the event, typically the Monday following a weekend event.
Your Menguin box will include a return label and grey, plastic bag for the return. Slap the return label on the box OR bag and send the garments back to us! Please be aware of the shipping provider noted on your label to ensure a complete return.
A Menguin garment bag is included with your garments. This is a handy way to travel with your garments! Don’t forget to pack your grey, plastic return bag and return label for an easy out of town return.
Extended Rentals are offered for returns after the first business day. Please contact Customer Service for more information.
Q: When do I receive the tuxedo?
A: You will typically receive your rental the 5-10 days before your event.
Q: What if I am traveling the week of the event?
A: We make it very easy. Typically, we will send the tuxedo to your home and if any items do not fit, then we send the replacement gear to your final destination. For example, if you are traveling on Wednesday for a wedding in another town (like a hotel), t
Q: Where are you guys based?
A: ATL - Atlanta, but we have distribution centers all over the United States.
Q: When do I need to return the tux?
A: The first business day after the event - this is typically the Monday following a weekend wedding.
Q: Do you deliver to destination weddings?
A: At present we do not deliver outside of the United States. However, give us a call at 844-MENGUIN, and we can talk through logistics and timing.
Q: Can I use a tailor?
Q: What if my stuff does not fit?
A: This is an easy one. Simply call us and we will send an express complimentary replacement. 844-MENGUIN.
Q: Do you rent single tuxedos for special occasions such as prom?
A: Yes, we sure do. Simply register as a new user and follow the prompts. When you arrive at the party builder, you will just not invite anyone. We are built for weddings, but we will accept all.
Q: What is Menguin?
A: Menguin is a group of good people who decided to change the way tuxedos are rented. It is a complex world; we resolve to make things easier. And we are starting with tuxedo rental.
Q: Are they quality tuxedos?
A: Rental tuxedos must be made to last. Our tuxedos are no different. They are top quality and made by top designers like Ralph Lauren. We spare no expense to make sure you look great.
Q: Can I change my style choice later?
A: Call us at 844-MENGUIN to make changes quick.
Q: What styles of tuxedos do you carry?
A: We have millions of different options that can be pieced together to ensure that you look great.
Q: What if there are problems with the fit when the tuxedo arrives?
A: The tuxedo will be shipped and guaranteed to fit according to your measurements. Should there be a problem, you may call us at 844-MENGUIN anytime. We can express ship a solution at no additional cost to you for a quick fix.
Q: How does your algorithm work?
A: A magician never tells. But, we ensure there is no radiation involved. Put in your sizes, and we will crunch numbers. Break out protractors. A compass or two. Spreadsheets. But seriously, we match your height, weight, and body size against all of our data
Q: Can I cancel the order?
A: If you wish to cancel your order, then please notify us 2 weeks prior to your event and we will give you a refund. Within 2 weeks of event, we offer a 50% refund for cancelations.
Q: What payment options do you accept?
A: We accept all major credit cards for payment purposes.
Q: Do you ship to destination weddings?
A: We do. Call us at 844-MENGUIN to coordinate.
Q: I am done with the tux. I partied hard. What do I do now?
A: Simple. Take the tuxedo, place it into the prepaid box and drop it off at the nearest UPS store. Done. Click here to find the nearest UPS location.
Q: How does shipping work?
A: Easy. We have designed our system and process to ensure that you and your wedding party receive the tuxedos well in advance of your event. This ensures that you and your party have time to do the final fitting.
Q: What are the replacement costs for lost or damaged items?
A: Much like every other rental company, there are replacement costs for lost or damaged items. The replacement cost structure is listed below.
Q: What if my wedding date changes or is canceled?
A: Call us at 844-MENGUIN and we can change your date in just seconds. For a total refund, please let us know at least 2 weeks prior of your event.