Menguin

Can't find your question below? Ask us! (Contact page) (844-MENGUIN)

Most Asked Questions

Q: What if my stuff does not fit?
A: This is an easy one. Call us within 24 hours of receiving your garments to take advantage of our fit guarantee, and we will send a complimentary replacement. 844-MENGUIN.

Q: When do I receive the tuxedo?
A: We ship your suit or tuxedo 10-12 days before your event and you will typically receive it on your front doorstep a week before the event. 

Q: Is there an Extended Rental Option?
A: Yes, for timelines outside of our normal processing, shipping and returns we do offer extended rentals. Call us at 844-MENGUIN for more information. 

Q: How soon before my event do I need to place my order?
A: For weddings, we recommend booking two months before your event. This gives us time to corral all of the members of your party, scrub sizes with our fitting algorithm, and make sure we have adequate back up inventory for any fitting issues you may have. We will do everything we can to accommodate all orders, but please review our terms and conditions for more information on near-term orders.

Q: What if I am traveling the week of the event?
A: We make it very easy. Typically, we will send the tuxedo to your home and if any items do not fit, then we send the replacement gear to your final destination.  For example, if you are traveling on Wednesday for a wedding in another town (like a hotel), then you would receive your tuxedo at home on Tuesday and replacements would be sent to the wedding destination by Thursday (at the hotel, if applicable).

Q: Does the suit get wrinkled?
A: We use wrinkle-free sleeves, in-box hangers, and perfectly sized boxes to make sure everything is shipped wrinkle free. It is still best to hang your gear up once you receive it.

Q: Where are you guys located?
A: We have six distribution centers throughout the United States to serve the entire country quickly.

Q: When do I need to return the tux?
A: The first business day after the event - this is typically the Monday following a weekend wedding.

Q: What if my measurements change before the event?
A: You can login to your profile and click on "My account" and "Measurements" to change your sizes. If it is within 3 weeks, give us a call at 844-MENGUIN and we will do it for you.

Q: Do you deliver to destination weddings?
A: At present we do not deliver outside of the United States. However, give us a call at 844-MENGUIN, and we can talk through logistics and timing. 

Q: Where do re-fits/fixes get delivered?
A: We can deliver anywhere. Typically, we send resizes to the customer address on hand, but we can also deliver to hotels and churches. 

Q: Can I use a tailor?
A: Absolutely, Click here to find a tailor near you. Just print off this form before you go.

Q: Do you offer a Trial Tux?

A: We sure do! Contact us for more information regarding how to test drive a look before your wedding.

 

General

Q: What is Menguin?
A: Menguin is a group of good people who decided to change the way tuxedos are rented. It is a complex world; we resolve to make things easier. And we are starting with tuxedo rental.

Q: Do you rent single tuxedos for special occasions such as prom?
A: Yes, we sure do. Simply register as a new user and follow the prompts. When you arrive at the party builder, you will just not invite anyone.  We are built for weddings, but we will accept all.

Style

Q: What styles of tuxedos do you carry?
A: We have millions of different options that can be pieced together to ensure that you look great. 

Q: Are they quality tuxedos?
A: Rental tuxedos must be made to last. Our tuxedos are no different. They are top quality and made by top designers like Ralph Lauren, Michael Kors and Calvin Klein. We spare no expense to make sure you look great.

Q: Can Menguin match my specific colors?
A: Yes. We can match most colors to our accessories (ties, vests, pocket squares, socks) simply email service@menguin.com for more details.

Q: Can I change my style choice later?
A: Call us at 844-MENGUIN to make changes quick.

Q: Can you help match my colors? 
A: We can! Chat or call and we can send you swatches of the suits and accessory options right to your door. No charge! 

Fit

Q: How does your algorithm work?
A: A magician never tells. But, we ensure there is no radiation involved. Put in your sizes, and we will crunch numbers. Break out protractors. A compass or two. Spreadsheets. But seriously, we match your height, weight, and body size against all of our data we have accumulated from the legions of dudes who have passed through the Menguin service.

Q: What if there are problems with the fit when the tuxedo arrives?
A: The tuxedo will be shipped and guaranteed to fit according to your measurements. Should there be a problem, you may call us at 844-MENGUIN anytime. We will send you free replacements right away. No need to return anything until after your event.

Q: Can I get my tuxedo altered by a tailor?
A:  Absolutely, if any part of the rental does not fit, then we can hook you up with a local tailor. We will reimburse you up to $15 with a receipt for any jacket sleeve length or pant hem length adjustments. 

Payment

Q: What payment options do you accept?
A: We accept all major credit cards for payment purposes.

Q: Can I cancel the order?
A: If you wish to cancel your order, then please notify us 2 weeks prior to your event and we will give you a complete refund.  Within 2 weeks of event, we offer a 50% refund for cancelations. A 50% refund is offered if you would like to cancel the order after the garments have arrived. The garments must be returned immediately. 

Shipping

Q: How does shipping work?
A: Easy. We have designed our system and process to ensure that you and your wedding party receive the tuxedos well in advance of your event. This ensures that you and your party have time to do the final fitting. Shipping is $20 and includes delivery to your door, a prepaid return label, and any replacement items you may need. 

Q: Do you ship to destination weddings?
A: We do. As long as it's in the one of the fifty United States (ok, we'll ship to DC too). Call us at 844-MENGUIN to coordinate.

Q: What if I need to change my shipping information?
A:  Log back into the system and change your address within 15 days of your event or just give us a call at 844-MENGUIN.

Q: I am done with the tux. I partied hard. What do I do now?
A: Simple. Take the tuxedo, place it into the prepaid box and drop it off at the nearest UPS store. Done. Click here to find the nearest UPS location. 

Other

Q: What if my wedding date changes or is canceled?
A: Call us at 844-MENGUIN and we can change your date in just seconds.  For a total refund, please let us know at least 2 weeks prior of your event.

Q: What are the replacement costs for lost or damaged items?
A: Much like every other rental company, there are replacement costs for lost or damaged items. The replacement cost structure is listed below.

Q: What if I desperately need a suit or tuxedo ASAP?
A: We can make it happen, but there will be rush fees applied. For orders placed within 14 days of an event, we charge $40 and under 8 days we charge $100.

Rental Agreement Terms

Box with rental needs to be shipped back to Menguin on the Monday following the event.  If event is held mid-week, then please drop off at UPS the day following the event. If you have an issue that limits return, then let us know, and we will work with you. For late shipments, the following charges will be assessed -

  •     $25 per day (determined by postmark, we will not bill you for shipping shenanigans)
  •     Extended Rentals are offered for events that fall outside of our typical rental timeline. Please call 844-MENGUIN to learn about pricing and availability. 
  •     We are flexible, so please call us at 844-MENGUIN, and we will work with you if you have any problems.

If any of the garments are severely damaged or lost upon return, then the following minimum charges will be assessed upon receipt -

  •     Coat $410
  •     Pants $100
  •     Shirt $50
  •     Shoes $60
  •     Vest $55
  •     Tie $30

For all charges, we will communicate the issue with the customer prior to charging the credit card on file. We have to charge our customers for damages to protect our business, but if you get pushed in the pool and ruin a suit, we don't want to ruin your week with an insane charge.  These replacement costs do not reflect the actual cost of our merchandise.

If you wish to cancel your order, then please notify us 2 weeks prior to your event and we will give you a refund.  Within 2 weeks of event, we offer a 50% refund for cancelations.